THE POWER OF Online REVIEWS

Why we use reviews & how to use them in the right way?

Do you know that...

For nearly 9 in 10 consumers, an online review is as important as a personal recommendation.

Customers are likely to spend 31% more on a business with “excellent” reviews.

We believe in the power of online customer reviews, for that reason we allow users to contribute reviews to share their experiences about places and services with others.

Here are some facts about the importance of online customer reviews, and why we use them:

  • 90% of consumers read online reviews before visiting a business.

  • 88% of consumers trust online reviews as much as personal recommendations.

  • 72% say that positive reviews make them trust a local business more.

  • 92% of users will use a local business if it has at least a 4-star rating.

  • 72% of consumers will take action only after reading a positive review.

REVIEW GUIDELINES

We’ve put together these  guidelines to help you, business owners and people who will read your review to get the best results:

Personal experience
We want to hear about your experience. Do NOT post hearsay, only experiences that you have undergone personally, not those that were reported to you, or have heard from others.

Accuracy
Make sure your review is factually correct. Feel free to air your opinions, but don’t exaggerate or misrepresent your experience. We don’t take sides when it comes to factual disputes, so we expect you to stand behind your review.

Details
Be as detailed as possible. General reviews of “this shop/service is not good” are useless and will not be approved.

Clear language
Your comment can be seen by people from many countries with different languages and different cultures, so put in your mind that your comment must be in English, and should be written with simple words and don’t use any abbreviations.

Review updates
Review updates should reflect a new experience or interaction with the business. Don’t tell the same old story you’ve already told. If you’d like to add new insight to an old experience, just edit your review instead of creating a new update.

Intellectual property
Don’t swipe content from other sites or users. Please write your own reviews based on your personal experience.

Demanding payment
Beyond simply asking for a refund to remedy a bad experience, you should not use removing or posting your review as a way to extract payment from a business, regardless of whether you’ve been a customer.

When you post a review, it doesn’t appear direct, but it’s pending to be approved by our website admins to make sure it doesn’t contain any spam content and follow our rules.

Your review will be deleted in the following cases:

1. Inappropriate content, e.g.:  threats, harassment, hate speech, foul language, irrelevant comments, discriminatory, political and religious comments, posting people’s private information or advertising.

2. If we found any spam or harmful content which can affect our website.

3. Reviews without rating score (5/5, 4/5, 3/5 …etc)

4. Review which is not will matching with rating score, e.g.: you are happy with your experience with shop or service, you are saying good things about them, but you are giving them very low rating score.

5. General negative reviews without mention the reasons that make you unhappy.

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Disclaimer

All reviews, rates and opinions posted in My Local Offers reflect the members' opinions and personal experiences without any responsibility or legal liability on the website admins. The website admins do not support or endorse any specific point of view.

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